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TOPIC: New Ticket system, (admin : and new Website)

New Ticket system, (admin : and new Website) 11 Sep 2012 22:36 #3531

  • edwardcox
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Hello Jocelyn, and all the awesome Cook Self Service community.

I know that you are so super busy Jocelyn and you have put so much blood sweat and tears into getting us fired up with Beta 2.0 - we thank you so much.

Might I suggest that now (or before now) is an ideal time to implement some sort of publicly accessible Bug Tracker in place to actually maintain visibility and tracking of BUGS for Beta 2.0 - perhaps Redmine , Mantis, anything?

In doing this you allow people to submit their "issues" in a formal manner and they can see when they have been addressed. This should accomplish several things: first it will clear up the Forum and second it will promote a better relationship between Cook Self Service and the community. Yes?

Thanks for listening,

Edward.
P.S. If you like this suggestion that please add a +1 to your reply.
Passionate Joomla! Developer and J-Cook pro evangelist.
www.jcombuilder.com - we build great Joomla!® Components so you don't have to.
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New Ticket system, (admin : and new Website) 12 Sep 2012 21:23 #3556

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+1

Yes I am thinking about creating a new website now.
And documentations.

I hope a better system than a forum for tickets. I didn't choosed for the moment. Suggestions are welcome.

I think relax a bit on developpement, in order to remake the whole community environement.

Do you have some good ideas how you want the website ? Comunitity builder ? Documentation Wiki ?
A new payment platform for sure.
A new design for sure. Already on the way.

Do you prefer having new features or documentation ? hi hi ...

Reply, reply ...
Coding is now a piece of cake
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Re: New Ticket system, (admin : and new Website) 12 Sep 2012 22:43 #3561

  • edwardcox
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If you wish to stick to the Joomla! world and not go outside ;) Then I would strongly suggest iMaqMa HelpDesk


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Yes, I am biased, I use it on my site and it just works very very well.

I ask the rest of the community to "ignore" this nicely please.

Edward.
Passionate Joomla! Developer and J-Cook pro evangelist.
www.jcombuilder.com - we build great Joomla!® Components so you don't have to.
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