Hi folks

I have yesterday made a subscription for 12 months... Since now, i cannot see my account as active inside Cook..

Anny idea?

Thanxs for your quick reply...


Sam

Did you definitely complete payment - I mean, did you get a receipt from paypal?

If so, have you checked in the builder, under the account tab on left-hand side and beneath your projects tab? It should tell you when your subscription expires...

Yes the payent was successfull but under the acccount there ist no information about my account. Only the button to subscribe a new one...

...and Yes, i get a payment email from paypal that the payment was successfull...

7. Nov 2012 17:59:26 GMT+01:00
Transaction ID: 2BV81047HK186063N
Hello ...,

You have sent a payment of 59.40 EUR to 100% Vitamin (This email address is being protected from spambots. You need JavaScript enabled to view it.)


It may take a few moments for this transaction to appear in your account.
Merchant
100% Vitamin
This email address is being protected from spambots. You need JavaScript enabled to view it.
+33 601791140 Instructions to merchant
You haven't entered any instructions.
Shipping address
...
Shipping details
The seller hasn't provided any shipping details yet.
Description Unit price Qty Amount
Unlimited : Subscribe (12 months)
EUR59.40 EUR 1 EUR59.40 EUR
Subtotal EUR59.40 EUR
Total EUR59.40 EUR
Payment EUR59.40 EUR
Charge will appear on your credit card statement as "PAYPAL *100 VITAMIN"
Payment sent to This email address is being protected from spambots. You need JavaScript enabled to view it.
From amount 74.46 CHF
To amount EUR59.40 EUR
Exchange rate: 1 Swiss Franc = 0.797743 Euros


Issues with this transaction?

EDIT : Welcome to the community, and thank you for your subscribtion.
The only thing is your offensing avatar. I really appreciate the hackers style and universe, but can you change it for something softer please ?
I mean, feel free for it, I will not ban it if you want to keep it.

About your account :

The first thing to check before asking this question is :

Can you download your creations ?

Avatar: Better now?

Yes, i can download the component...

Nice Avatar. Thank you.

If you can download, that means everyting is fine. You only pay for that. Cook Self Service is not downloadable. It is a Web based service.

But i cannot switch to platinum.. now i had to pay for every download with points..

or do you have changed the way of downloading? do i no longer need points?

i have watched your payment-video on the website... Is it not actual?

No, now access allows everything!

Go ahead and download your projects - they are not limited in this way anymore... please see: www.j-cook.pro/pricing

Best wishes,

Gez

Cool!!!

And the other magic thing is... I can see now my subscription end date under "Account"

So this is solved..

Thank you very much for the fast support... and for the very cool Tool you have developed.. I'm waiting for that since years...

But i have actually several problems with my project and searched since days the whole forum and find no help for those issues.. Should i create a thread for each of my questions or can we handle this in one single thread?

regards and thumbup

Sam

Thanks for the review.

One tread by question.

Cook is huge, so the possible issues are numerous. Of course we try to get rid of all of them and not growing too fast.

ok... Thank you...